TONOYAN AI1. Service provider and subject
The service is provided by TONOYAN AI LIMITED LIABILITY COMPANY (Armenian registered name: «ՏՈՆՈՅԱՆ ԷՅ ԱՅ» ՍՊԸ; Russian form: ООО «ТОНОЯН ЭЙ АЙ»), a company registered in the Republic of Armenia, operating as TONOYAN AI. For service, legal or business inquiries, email support@tonoyanai.com.
TONOYAN AI is a software-as-a-service product: an online analytics workspace for marketplace sellers, accessed in a web browser with a user account. Nothing physical is delivered.
2. Independent service
TONOYAN AI is an independent analytics service. It is not an official Wildberries application, representative or partner, and it is not affiliated with or endorsed by Wildberries. Marketplace names are used only to describe the data sources the service works with.
3. Account
An account is created with an email address and password and is activated after email confirmation. You must provide accurate information and keep it current. Sensitive actions can additionally require multi-factor verification or an account-eligibility check performed server-side.
You must be at least 16 years old to create an account. If you use the service on behalf of a company, you confirm that you are authorized to bind that company.
You are responsible for everything done under your account. Protect your password, passkeys, recovery codes and two-factor codes, and tell us promptly about suspected unauthorized use. Email confirmation and password-recovery links are not multi-factor authentication.
4. Seller data and marketplace authorization
To use the analytics you connect a marketplace seller account with an official API token. You must be authorized to connect each seller account and must use tokens with the minimum required scopes. Tokens are encrypted on the server and are never returned to the browser.
The service reads marketplace data through official APIs. It does not automatically change prices, advertising, product cards, stock or supplies on the marketplace. Recommendations are read-only until you act on them yourself.
5. Analytics, not guaranteed results
Calculations, forecasts, alerts and assistant answers depend on imported data, the costs you enter and your configuration. They are decision-support outputs and do not guarantee profit, sales or savings, and they are not accounting, tax, legal or investment advice.
6. Plans, prices and subscription
The current new-sales plans are BASIC, PRO and BUSINESS, with independently fixed USD and RUB prices on the pricing page (no currency conversion). Yearly billing is 15% less than twelve monthly payments. BASIC is paid, not a free entitlement. Online payment is available only when the order page confirms availability for your account and selected plan; viewing a plan or order never charges money or activates a subscription.
A new account receives 120 hours (5 days) of implemented PRO functional access from successful registration. Email verification, MFA enrollment, password reset and relogin do not restart or extend this period. Paid AI usage and external marketplace capabilities are excluded. After trial or paid access expires without an active paid subscription, protected commercial features are unavailable; account, security, legal and support remain available and data is not deleted. No automatic charge or free BASIC subscription is created. Future price changes do not change an already paid period.
Payments are processed by licensed payment providers under their own rules. TONOYAN AI does not store card details.
7. Cancellation and refunds
You may cancel a subscription at any time. Cancellation stops future renewals; paid features remain available until the end of the current paid period. Refund requests are reviewed under the refund and cancellation policy, applicable law and the rules of the payment provider. The policy is published on the refunds and cancellation page.
8. Acceptable use
You may not use the service unlawfully, interfere with its operation, attempt to access other users’ data, share access credentials with unauthorized persons, or use the service to violate marketplace rules or third-party rights.
9. Availability and changes
We aim to keep the service available continuously, but maintenance, marketplace API changes and third-party outages can affect availability or data freshness. We may improve or change features; material reductions of a paid plan are announced in advance.
10. Suspension and termination
We may suspend or terminate access for security reasons, non-payment, abuse, unlawful use or violation of these terms, and will tell you the reason where the law allows. You may stop using the service at any time and request account deletion on the public account-deletion page; deletion is verified before it becomes irreversible and is subject to legal and accounting retention duties.
11. Liability
To the extent permitted by applicable law, TONOYAN AI is not liable for indirect losses, lost profit or decisions made on the basis of analytics outputs, and its total liability for a subscription is limited to the amount paid for the current paid period. Nothing in these terms limits liability that cannot be limited by law or the mandatory consumer rights that apply to you.
12. Privacy
Personal and seller data is processed as described in the privacy policy, which forms part of these terms.
13. Governing law and disputes
These terms are governed by the laws of the Republic of Armenia. Please contact support first; most questions are resolved directly. If a dispute cannot be resolved, it is submitted to the competent courts of the Republic of Armenia, without prejudice to the mandatory consumer-protection rights of the country where you live.
14. Contact
For questions about these terms, email TONOYAN AI at support@tonoyanai.com.