TONOYAN AI1. Subscription periods
BASIC, PRO and BUSINESS are paid plans with monthly or yearly billing. Payment availability is shown at checkout. No free BASIC subscription or automatic payment is created.
2. How to cancel
For a subscription purchased through Paddle, cancel through the Paddle Customer Portal using the link in your transaction email, or request cancellation at https://paddle.net. For other subscriptions, contact TONOYAN AI support from your account email; support confirms cancellation in writing.
Cancellation stops any future renewal. Paid features remain available until the end of the current paid period; after expiry, protected commercial features require an active paid subscription. Cancellation does not delete your account or data. Account deletion is a separate request made on the public account-deletion page.
3. Renewal
Registration and the existing 120-hour free trial do not create a Paddle purchase or authorise a recurring charge. Payment availability is shown at checkout; this policy does not activate payment collection, extend the trial or change existing subscriptions.
For a future subscription purchase explicitly agreed through Paddle checkout, the recurring-billing, renewal and failed-payment retry terms agreed at that checkout and the applicable Paddle Buyer Terms govern. Paddle may retry a failed payment; a TONOYAN AI registration trial alone is not a Paddle checkout agreement.
For subscriptions not purchased through Paddle, the existing rule remains: A subscription is renewed for the next period only after a successful payment for that period. If no renewal payment is made, the subscription ends at the end of the paid period without any additional charge.
4. Refund requests
For Paddle purchases, submit refund requests at https://paddle.net or through the support link in your receipt. Paddle handles payment-related refunds. Its Refund Policy (https://www.paddle.com/legal/refund-policy) and Buyer Terms (https://www.paddle.com/legal/buyer-terms) applicable to your transaction govern.
Paddle's discretionary refund-request window is 14 calendar days from the transaction date, including subscription renewals. Paddle decides refunds under its policy; submitting on time does not guarantee approval.
TONOYAN AI adds no usage-based, annual-plan, renewal or plan-change exclusion to Paddle's policy. Mandatory withdrawal and refund rights remain protected. Their conditions and deadlines depend on applicable law; the discretionary window does not limit them. No reason is required for statutory withdrawal where applicable law does not require one.
For eligible Paddle refunds other than statutory withdrawals, processing is completed within 14 days after approval, using the original payment method where possible. Statutory withdrawal refunds follow applicable legal and Paddle policy deadlines; approval does not postpone a mandatory deadline. Bank posting time is separate.
For product support or a refund involving another payment provider, contact support@tonoyanai.com and include available transaction details. This support route does not replace Paddle or any request method permitted by applicable law.
5. Plan changes
Moving to a higher plan can be arranged at any time; the difference for the remaining period is agreed with support before payment. Moving to a lower plan applies from the next billing period once current usage fits the lower plan limits.
6. Contact
For Paddle cancellation and refund requests, use https://paddle.net or the links in your receipt. For product support and other payment providers, contact TONOYAN AI at support@tonoyanai.com.